FREQUENTLY ASKED QUESTIONS

常见问题

请在周一至周五 上午9点至下午5点联系我们

714-864-3730

加入源生力

我的会员优惠是什么?

服务项目:

  • 医生诊断
  • 营养师咨询
  • 实验室诊断
  • 网上预约与支付
  • 网上平台的私人定制诊断报告、疗程规划和生活习惯规划

作为源生力的会员,您还可以额外享受:

  • 与源生力专业人员无限次数的电邮与信息交流
  • 会员专属活动
  • 会员优惠和折扣

源生力可以报销保险吗?

我们不接受医疗保险,同时也无法帮助您索要保险。并且,源生力健康中心并不提供医护服务。如果您需要将信息寄送到医保公司处,我们可以为您提供费用详情信息。 源生力不会将医疗档案发送至医疗保险公司处。

不过,如果您的医疗保险可以报销部分的实验检测费用,我们会将您的保险信息发至实验室操作。您将会需要支付所有保险不报销的费用。

我可以把源生力当做我的初级护理医生吗?

虽然我们的医生同样可以提供很多初级护理的服务,我们希望您可以继续维持您的初级护理医生。您的初级护理医生可以对您进行常规的检查,并且可以在急诊与住院上为您提供帮助。如果有需要,我们的医生可以与您的护理医生协商,但请您理解:

  1. 我们并不是保险公司要求的初级护理医生
  2. 我们不接受当天或者紧急预约
  3. 我们没有24小时热线,并且周末不处理致电。如果您遇到紧急情况,请您联系急诊室或者紧急护理中心。

源生力的会员价格?

所有的会员等级都会有一笔500美金的注册费,并且在之后的12个月中根据您选择的会员等级进行收费。我们只会在您第二次光临中心之后才会开始收取月费。

比如说:

如果您在六月一日第一次来到中心,在七月十五日第二次来到中心,您的第一次月费将会在七月十五号收取,并且在之后每个月的十五号收取。

包年会员每一年都会自动更新会员资格,在年末的时候,您可以选择暂停或者取消下一年的会员资格。

我们为会员提供两种支付方式:

  • 按月支付
    • 900美金 + 12笔150美金的月费 = 2,700美金
  • 全款支付 – 8折
    • 2,160美金总费用 = 540美金优惠

源生力提供单次咨询服务吗?

是的,我们可以为您提供单次咨询服务。但我们会员服务中的常规医疗咨询才是您增强体质之旅的关键

源生力有专家坐诊吗?

源生力的医学博士、自然疗法医学博士、基因咨询师、注册营养师会帮助您一起分析您的健康数据和结果。在我们对您的诊断基础上,如果您需要,我们可以将您推荐到其他的专家处。

在第一次预约前我需要做什么准备吗?

在您的第一次拜访之前,我们需要通过分析您的病历和生活方式调查来为您定制个性化的方案。为了保证服务质量,我们需要至少提前7天获得您的医疗信息。在您预约或注册会员后,我们将会给您发送表格和填写表格的指导信息。

当前客户

我需要如何提交我的信息表格?

当您完成了表格的填写后,您可以通过传真或者电邮将您的表格发送给我们。请将这些信息发送至:clinical_research_team@anti-fragilityhealth.com 。我们的传真号是:(714) 677-4040。

取消预约会有什么后果?

如果您需要取消预约,请至少在预约时间的48小时前联系我们以避免产生任何费用。如果您在预约时间的前24小时内取消预约,我们将会收取50美金的费用。失约或延误取消预订将会产生100美金的费用。所有的费用将会通过信用卡收取。

我该如何取消或者重新预约?

如果您需要重新预约或者取消现有预约,您必须要提前24小时联系我们以避免任何费用。您可以通过拨打 (714) 864-3730 致电我们办公室。

我可以更改账户中的信用卡信息吗?

是的,如果您需要更改您的信用卡信息,请发送您的要求至 pe@anti-fragilityhealth.com, 我们会在收到邮件后,将更改信用卡信息的教程发送至您的邮箱。

我可以更改我的会员资格吗?

取消政策

如果在您注册后的60天内申请取消会员,您可以申请退款。

  • 如果在您的第一次健康会诊前取消会员,您可以获得除150美金注册费以外的其他费用退款。
  • 如果在您的第一次健康会诊后取消会员,您可以获得除150美金注册费和500美金的初次会诊费用以外的其他费用退款。
  • 在您第二次健康会诊后(您的会员资格正式开通),我们将不提供退款。

我们的会员制度重在提倡承诺和责任。我们不仅仅是提供“快速修复”,我们的目标是让您可以长期增强体质和改善健康。

如果您需要取消您的会员资格,请电邮至 pe@anti-fragilityhealth.com,请将标题栏命名为 “Membership Cancellation Request”

实验室与检测

我需要对实验室检测有什么了解吗?

  • 在大多数通过源生力预定的实验室检测中,实验室会将账单直接寄至您的医保处。
  • 一些我们提供的私人定制医药检测可能不包含在您的医保中,在这种情况下,源生力或实验室将会向您收取相关费用。
  • 我们将会根据您初次与医生的会诊来预定最适合您的实验室检测,这些检测可能包括血液、唾液、排泄物检测。
  • 我们会竭尽所能让您了解到所有实验室检测的费用细节,并且您可以自由选择希望进行的检测。
  • 您并没有购买任何特殊检测的义务。
  • 如果实验室检测结果表明您必须开展进一步的检测,您可以选择与您的初级医护医生、相关专家或是源生力医生进行下一步的检测。
  • 家用检测套装:如果您收到了源生力寄出的实验室检测套装,您需要支付快递的费用,这部分费用不包括在您的会员费用中。

源生力会提供什么类型的诊断检测?

我们提供两种类型的检测:初次血液与尿液检测和特殊检测。

所有的特殊检测都不是强制项目,同时您的医生将会向您推荐个性化的诊断检测方案。特殊检测项目包括:食物敏感性检测、毒性检测、肠道微生物检测与基因检测。

我的会员费包括检测嘛?

实验室检测费用并不包括在会员费用中。您的医疗保险会报销大部分的实验室检测费用。然后也有可能您的报销完全不报销或者仍然需要自己出一部分。

我的医疗保险会被实验室接受嘛?

我们接受除了Kaiser和Medicaid以外的几乎所有的保险。如果您的医疗保险是Kaiser,我们建议您可以向您在Kaiser的初级护理医生向我们发出实验室检测的要求。不然,您将要承担所有的费用。 如果您没有保险,请在做任何测试之前告知我们。 有一些特殊的测试保险是不会报销的。

特殊测试需要多少钱?

每个特殊测试的价钱都不同。我们会在您参加测试之前,给您提供一个预计的价格。

我在哪里可以抽血?

您可以在我们源生力健康中心抽血。我们会将您的血液样本送去实验室。

在抽血前我需要禁食嘛?

抽血前禁食意味着您不能吃或者喝除了水以外的任何东西。通常在做实验室检测之前需要禁食8小时。您的医生会根据您要做的测试来告诉您相应的注意事项,包括禁食要求。请尊医嘱。

为什么您要考虑做基因筛选

您的基因组就是您的基因蓝图。 不管是现在还是以后,他都能帮您做出更好的健康决策。您会发现您可能从您父母哪里遗传了些什么,或者您又将遗传些什么给您的下一代。 您会得到很多有用的信息,比如说潜在的疾病风险;比如说生活方式调整建议-饮食习惯的改变。

当您来源生力的时候

源生力健康中心附近有什么可选择的健康餐厅嘛?

Healthy Junk是一间有着令人愉悦的时尚氛围的素食简餐厅,他们提供很多健康的&无麸质选择的餐品。

地址:201 W Center Street Promenade B, Anaheim, CA 92805

营业时间:10AM – 9PM

电话: (714) 772-5865

What is the link to MyBiomarkers portal?

What if I forgot my username or password for MyBiomarkers portal?

Go to https://portal.mybiomarkers.com/ , and click Forgot my Username/ Password. Follow the instructions on the page. If you are still having trouble, please give us a call at (714) 864-3730

When are you open?

We are open Monday through Friday from 9:00am to 5:00pm.

Glossary

Biomarkers

A substance used as an indicator of a biological state. Such characteristics are objectively measured and evaluated as indicators of normal biological processes, pathogenic processes, or pharmacologic responses to a therapeutic intervention. Examples of cancer biomarkers include prostate specific antigen (PSA) and carcinoembryonic antigen (CEA).

ChronicCare Model

A care model developed by Wagner and colleagues, the primary focus of which is to include the essential elements of a healthcare system that encourage high-quality chronic disease care. Such elements include the community, the health system, self-management support, delivery system design, decision support, and clinical information systems. It is a response to powerful evidence that patients with chronic conditions often do not obtain the care they need, and that the healthcare system is not currently structured to facilitate such care.

Complementary and Alternative Medicine (CAM)

A group of diverse medical and healthcare systems, practices, and products that are not presently considered to be part of conventional, mainstream medicine. The list of what is considered to be CAM changes frequently, as therapies  demonstrated to be safe and effective are adopted by conventional practitioners, and as new approaches to healthcare emerge. Complementary medicine is used with conventional medicine, not as a substitute for it. Alternative medicine is used in place of conventional medicine. Functional Medicine is neither complementary nor alternative medicine; it is an approach to medicine that focuses on identifying and ameliorating the underlying causes of disease; it can be used by all practitioners with a Western medical science background and is compatible with both conventional and CAM methods.

CORE

A mnemonic given to patients to help them take ownership and engage in their healing plan. The mnemonic is a framework to help patients do the following:

  • Commit to making lifestyle changes that are compatible with their overall health goals (e.g., commit to engaging in physical activity three times per week).
  • Omit from lifestyle any habits or behaviors that are making it difficult to meet health goals (e.g., omit smoking from the daily routine).
  • Reduce habits or behaviors that do not align with the health goals identified in partnership with the physician. Some of these habits or behaviors may need to be omitted or eliminated slowly over time (e.g., reduce the intake of carbonated beverages with added sugar from three times per day to once per day; once the patient is comfortable with that level of reduction, reevaluate and assess the need for further reduction).
  • Eliminate from the diet and environment any foods or substances that may be contributing to negative health symptoms (e.g., undergo an elimination diet to identify any foods that may be triggering GI upset).

Dysbiosis

A condition that occurs when the normal symbiosis between gut flora and the host is disturbed, and organisms of low intrinsic virulence, which normally coexist peacefully with the host, may promote illness. It is distinct from gastrointestinal infection, in which a highly virulent organism gains access to the gastrointestinal tract and infects the host.

Epigenetics

The study of changes in organisms caused by modification of gene expression rather than alteration of the genetic code itself (i.e. a change in phenotype, not in genotype). Epigenetic modifications may occur in response to several factors, including aging, stress, lifestyle, environment, nutrition, and overall health status. Some of the most common mechanisms by which these factors can affect change to gene expression include histone modification and DNA methylation.

Functional Medicine

An approach to medicine that addresses the underlying causes of disease using a systems-oriented, individualized approach, which engages both patient and practitioner in a therapeutic partnership. It reflects a personalized lifestyle medicine approach, and utilizes the Functional Medicine Timeline and Functional Medicine Matrix to help organize the patient’s story and determine appropriate interventions for the prevention and treatment of chronic diseases.

Functional Nutrition Fundamentals

The key foundational aspects related to eating a healthy diet and making positive choices. Our relationship to food is multidimensional, and our choices are impacted by many conscious and unconscious desires. The Functional Nutrition Fundamentals consist of four main ideas about food and nutrition:

  • Food is energy. At the most basic level, food is a fuel source necessary for the body to function.
  • Food is information. Byproducts of food convey messages and assist with various processes within the body (e.g., metabolism, cell signaling, detoxification, etc.).
  • Food is connection. Food brings people together, often serving as a central focus of social gatherings and celebratory events. Additionally, both pleasant and unpleasant memories often incorporate the smell, taste, and texture of foods. The reasons behind food choices, cravings, and aversions aren’t always logical or rational, and these reasons can often be tied back to the connections we have to food.
  • Food is medicine. We are what we eat. Choosing nutrient-dense foods that send signals to the body for positive gene expression is a key component of optimal health. Foods and food behaviors influence the body and can contribute to underlying causes of disease, and these factors can be adjusted to move an individual toward their greatest state of health and healing.

Genomics

The study of the whole genome of organisms, including interactions between loci and alleles within the genome. Research on single genes does not fall into the definition of genomics, unless the aim of this functional information analysis is to explain the gene’s effect on the entire genome network. Genomics may also be defined as the study of all of a cell or tissue’s genes at the DNA (genotype), mRNA (transcriptome), or protein (proteome) levels.

Integrative Medicine

Medicine that combines treatments from conventional medicine and those from CAM, for which there is high-quality evidence of safety and effectiveness. In a broader sense, integrative medicine is healing-oriented medicine that takes into account the whole person (body, mind, and spirit), including all aspects of lifestyle, and makes use of all appropriate therapies, both conventional and alternative. The field is the only one of the emerging models to explicitly encompass the integration of therapeutics that, until recently, were the sole purview of CAM. Note that Functional Medicine is different from integrative medicine because Functional Medicine emphasizes the evaluation of underlying causes of health and dysfunction, and organizes assessment and treatment using the Functional Medicine Matrix, the Functional Medicine Timeline, and the GO TO IT heuristic.

Lifestyle Medicine

The use of lifestyle interventions to lower the risk for the approximately 70% of modern health problems that are lifestyle-related chronic conditions (e.g., type 2 diabetes, metabolic syndrome, etc.), or for the treatment and management of disease if such conditions are already present. This includes lifestyle interventions such as nutrition counseling, physical activity, stress reduction, and rest. Lifestyle medicine is an essential component of the treatment of most chronic diseases and has been incorporated in many national disease management guidelines.

Modifiable Lifestyle Factors

Health-promoting lifestyle factors that include:

  • Sleep and relaxation: getting adequate sleep and making time for meaningful relaxation
  • Exercise and movement: participating in physical activity that is age-appropriate and that can be performed within the parameters of an individual’s health status
  • Nutrition: maintaining adequate hydration, and eating a diet that is age-appropriate and complementary to genetic background, health conditions, and environment
  • Stress: reducing overall stress levels and effectively managing existing stress
  • Relationships: developing and maintaining healthy relationships and social networks, while reducing the impact of noxious relationships These appear along the bottom of the Functional Medicine Matrix. Clinicians and their patients can co-develop an individualized plan for addressing these issues.

Nutrigenomics (Nutritional Genomics)

The study of how different foods may interact with specific genes to increase the risk of common chronic conditions, such as obesity, type 2 diabetes, heart disease, stroke, and certain cancers. It can also be described as the study of the influence of genetic variation on nutrition by correlating gene expression or single nucleotide polymorphisms with a nutrient’s absorption, metabolism, elimination, or biological effects. Nutrigenomics also seeks to provide a molecular understanding of how common chemicals in the diet affect health by altering the expression of genes and the structure of an individual’s genome. The ultimate aim of nutrigenomics is to develop rational means to optimize nutrition for the patient’s genotype.

Patient-Centered Car

Care that is centered on the goals of the patient. This type of care requires the involvement and collaboration of both patient and doctor in working towards health goals. The patient plays an active role in their healthcare, with the underlying goal of promoting optimal health and vitality, rather than simply working toward the absence of disease.

Personalized Medicine (Individualized Medicine)

Medicine that treats each patient as a unique individual and takes into account the totality of personal history, family history, environment and lifestyle, physical presentation, genetic background, and components of mind, body, and spirit. Interventions are tailored to each patient and adjusted based on the patient’s individualized response. This term can also describe the effort to define and strengthen the art of individualizing healthcare by integrating the interpretation of patient data (medical history, family history, signs, and symptoms) with emerging “–omic” technologies like nutrigenomics, pharmacogenomics, proteomics, and metabolomics.

Single Nucleotide Polymorphism (SNP)

A DNA sequence variation occurring when a single nucleotide—A, T, C, or G—in the genome differs between members of a species or between paired chromosomes in an individual. Almost all common SNPs (pronounced “snips”) have only two alleles. These genetic variations underlie differences in our susceptibility to, or protection from, several diseases. Variations in the DNA sequences of humans can affect how humans develop diseases. For example, a single base difference in the genes coding for apolipoprotein E is associated with a higher risk for Alzheimer’s disease. SNPs are also manifestations of genetic variations in the severity of illness, the way our body responds to treatments, and the individual response to pathogens, chemicals, drugs, vaccines, and other agents. They are thought to be key factors in applying the concept of personalized medicine.

Personalized Nutrition Plan

A customized nutrition plan that addresses and takes into account the findings from the Functional Nutrition Evaluation in order to reestablish health in an individual.

Phenotype

Observable traits of an organism resulting from the expression of genes influenced by environmental factors.

Single Nucleotide Polymorphism (SNP)

A DNA sequence variation occurring when a single nucleotide—A, T, C, or G—in the genome differs between members of a species or between paired chromosomes in an individual. Almost all common SNPs (pronounced “snips”) have only two alleles. These genetic variations underlie differences in our susceptibility to, or protection from, several diseases. Variations in the DNA sequences of humans can affect how humans develop diseases. For example, a single base difference in the genes coding for apolipoprotein E is associated with a higher risk for Alzheimer’s disease. SNPs are also manifestations of genetic variations in the severity of illness, the way our body responds to treatments, and the individual response to pathogens, chemicals, drugs, vaccines, and other agents. They are thought to be key factors in applying the concept of personalized medicine.

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